SCOPE OF SERVICE:
DDL exclusively accepts legal and authentic products for distribution through our C.O.D services. Shippers must ensure the presence of a banking invoice during parcel pickup, a responsibility that falls on the shipper rather than the DDL representative. Payment modes are restricted to cash only, with no acceptance of cheques, P.O., or demand drafts. Clients are required to make cash payments at the time of delivery. Failure to produce the necessary cash payment at the time of delivery will result in the non-delivery of the shipment. In the event of the recipient’s unavailability, DDL will make delivery attempts. If additional reattempts are needed after two attempts, a 100% charge will be applied to the agreed delivery amount, and the shipper is responsible for covering any associated courier charges.
Payment transactions will occur through bank transfer/IBFT based on instructions received during account opening. Volumetric or dimensional weight will be calculated, and the greater value between the volumetric and actual weight, rounded up to the nearest kilogram, will be used to determine service charges. The formula for volumetric weight calculation is as follows: Width x Length x Height in cm/5000 = Volumetric Weight in kilograms.
OPERATION’S PROCESS:
Pickups will be processed the same day if orders are placed before 4 PM; anything after will be on a best-effort basis. Pickup location will be defined by shipper POC at the time of booking. There are 2 attempts for each delivery. Delivery status and failed reasons will be shared.
Claims:
- Claims will not be acceptable in case the damage has resulted from improper packaging of the shipment by the shipper. (You can get the packing protocols details from your sales person).
- Claims will be processed in 45 working days from the date of lodgment of the claim.
- DDL claim committee reserves the rights of Approval OR Decline of any claim; the decision cannot be challenged.
- DDL claim committee will decide the percentage of the payable claim which may vary case to case.
- The claim of the damaged shipments subject to the packing of the material needs to be reported within 24 hours; after the timelines, no claims will be entertained.
- DDL will not be responsible for any shipment received by the consignee in open/torn flyer or in the flyer of courier other than DDL.
